#1 - We’re a local, family-run, community-oriented small business
Kenner Electrics is a locally based small business. Our office is in Box Hill South, central to the Eastern suburbs of Melbourne, so we’re just around the corner from wherever you need us.
Being family-run means that we’ve been able to build our business from the ground up with a focus on the things we think are most important; positive customer experiences, a great team culture and our local community!
Customer service is our priority, and since our beginning we have been providing professional, reliable and friendly service to an ever-expanding list of happy customers.
We have cultivated a team-based culture that values the contributions of our employees. We have fun together as a team and have a workplace that is based on respect and support. And you can see this when our tradies come to your place for a job!
Our business is invested in contributing to our local schools and empowering local clubs & organisations to do what they do best. We know that we wouldn’t be where we are today if it wasn’t for the support and custom of local residents and businesses.
#2 - We communicate!
We always answer the phone, and if you email us you can expect a prompt reply. We’ve even got a chat function on our website if you prefer!
Nobody wants to sit around all day waiting for their electrician to arrive, or wonder if they’ll even show up. That’s why we offer a couple of options when you book a job with us. We can either give you a fixed arrival time as our first job of the day, or we can provide you with an arrival window for jobs that start later in the day and our electricians will contact you when they’re around 30 minutes away. This way you can have a shower or nick down to the shops knowing you won’t miss us.
Having clear communication helps the job go smoothly and keeps our customers happy and informed. We enjoy following up with our customers and regularly ask for feedback.
#3 - Our team are friendly and trustworthy
Making our customers happy is our core philosophy. Whether you call our office or chat to one of our tradies on-site, you can expect our team to be friendly and reliable.
We recognise that our customers put their trust in us by inviting us into their homes and sharing their problems with us. Our tradies are trustworthy and our whole trade team have Working With Children and police checks.
#4 - We’re there when you need us, for whatever you need
Kenner Electrics can service all your electrical, data and security needs. Our customers can rely on us for anything from general electrical works, to lighting automation, audio-visual, WiFi, data and TV antenna systems. We are also a registered security installation company that can install security alarms, intercoms and CCTV. Check out our website for a more comprehensive list of services we provide.
We have multiple teams on the road, so we can provide prompt, flexible service to all our customers when you need us.
#5 - Our tradies are tidy and well presented
Our electricians are well-presented and clean. They’ll offer to take off their boots (or put boot covers on) at the door. We respect your home and aim to leave it tidier than when we arrived.
All our electricians wear Kenner Electrics uniforms and drive branded vehicles so you’ll know instantly where they’re from.
#6 - We’re the experts (but we’re continually learning!)
Since technology is constantly developing new ways to make our lives easier, we are always looking for new ways to solve our customer’s problems. Kenner Electrics invests heavily in training and research to ensure we are at the forefront of the exciting new technologies available to our customers. And we use specialised equipment and learning to solve problems that others can’t.
#7 - We quote upfront before we start the job
One of the ways we truly stand apart is that we provide easy to understand quotes on site so there is never a risk of bill shock after the job is done. We make sure that everyone is on the same page before starting the works to ensure transparency and certainty for our customers. If the scope of work changes or the original quote needs to be amended, we will be sure to communicate any changes and discuss any issues before continuing.
#8 - We share our knowledge of electrical safety
We are passionate about using our professional training for the benefit of our customers, and empowering you to make informed decisions about the safety of your home and family. We are the experts and our customers rely on us to pick up on any electrical issues in their home.
So we take the time to do a complimentary safety inspection at all our residential jobs, and give you clear, easy to understand advice and a written safety report. Our aim is to educate our customers on electrical safety and to give you peace of mind that you’re being looked after.
#9 - We are sustainability-focused
Sustainability and community well-being are so intertwined that we feel we cannot be a contributing member of our local community without taking action to reduce our environmental impact. We want to have confidence that Kenner Electrics will leave a positive legacy into the future, and want to prove that running a successful business is possible without sacrificing the environment.
We have a system of 15 different bins to separate all our business waste into, together diverting tonnes of materials a year from landfill. We produce less than 1 standard household wheelie bin of landfill waste each week! Most of our waste comes from packaging that comes with the products we supply, or old fixtures that we take out of customers’ homes. A lot of this can be recycled by specialised recycling services (rather than normal curbside recycling).
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#10 - We are highly recommended
How can you know that we deliver on all our promises? We have a growing collection of 5 star Google reviews from our happy customers who have taken the time to provide positive feedback and recommendations. (You can look us up on Google or you can check them out here)
We have also been honoured over the last few years to be recognised as finalists in the national MyBusiness Awards and Australian Small Business Champions Awards, as well as the local Whitehorse Excellence in Business Awards.
We couldn't do it without our amazing team or without all our incredible customers!
We hope that this blog has given you confidence that Kenner Electrics is the right electrician for your next job!